Registered Manager
Location: Morecambe
Salary: £43,730–£47,755 per annum (final figure based on the amount of on-call carried out)
Hours: 40 hours per week (plus on-call)
We are looking for a new Registered Manager to join us during an exciting time within our business where you’ll be overseeing our homecare and supported living services. The position is full time, permanent to be based at our office in Morecambe. This is an excellent opportunity for someone who has a strong care background and a passion for high quality care.
_A little bit of who we are….
_Established in 2010 Specialist Care Team is an award-winning family run business, providing a range of social care solutions to adults across North Lancashire. Our philosophy is simple ‘to provide a personalised model care that meets the needs of the individual”. Our dedicated team of experienced carers provide high quality, reliable support to enhance the lives of our clients. We are immensely proud of our excellent reputation and the high quality services we provide.
As the Registered Manager, you will be the driving force of quality care delivery in Morecambe, leading and supporting client services, focusing on quality, compliance and ensuring our client experience doesn't just meet the standard, but is the very best quality it can be. You will be involved in the growth and development of our services, ensuring the delivery of outstanding quality care.
This will include the efficient day to day running of the business and ensuring we are meeting the needs of our clients and staff team. You will be well-supported in your role by our extensive and well-skilled team, which includes: care assessors to manage acquisitions of new clients, duty co-ordinators who manage the day-to-day running of the service, care managers who manage their respective divisions (homecare, supported living learning disability and supported living mental health) and support from colleagues in training and HR/recruitment.
Specialist Care Team is a group of services that also operates a residential home and due to be opening a service in Manchester (both are outside the scope of your registration). As part of this structure, you will be supported by the area manager and directors of the company. We will work collaboratively to enable you to deliver your vision, in line with our underlying values and principles.
This role is suitable for an existing Registered Manager who is looking to join a growing organisation, or an excellent manager with extensive experience in the care sector ready to step up into a more senior position. We will also support you with your CQC registration.
You will have the freedom to manage your own team with the support from a range of contacts and industry specialists in our community.
In this varied and challenging role, you will be involved in:
- Providing homecare and supported living services across Lancashire and South Lakes under various contracts and frameworks
- Supporting the development of a high quality private domiciliary care service for older people and those receiving palliative care in the local area.
- Promoting the highest standards of care and service to your team through mentoring, supervision and modeling best practice.
- Care planning and conducting risk assessments that promote personalisation and positive risk taking, while ensuring compliance to relevant legal and regulatory requirements.
- Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly.
- Ensuring successful operation of quality control systems and performing quality assurance visits for clients.
- Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements.
- Promoting a positive culture in line with the Specialist Care Teams ethos and values.
- Be an organisational lead in key areas.
- Being a part of the on-call rota. Our structure is that our duty co-ordinators, deputy managers and supported living team managers take the first line on-call, while care managers take a role as back-up on-call. As Registered Manager, you will be part of the back-up on-call rota, especially if covering absence/holidays.
Qualifications
The successful candidate will be:
- Experienced in leading teams in social care to provide excellent quality services
- Thrive in a fast paced environment with the drive and motivation to develop our care services
- Flexible to meet the evolving needs of a growing service
- Highly organised with exceptional planning skills and attention to detail
- Understand financial drivers and be commercially aware
- A people person, able to build excellent relationships with colleagues and clients
- Really care about delivering the best possible quality of service
- Qualified to Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent OR willing to work towards it with experience to support the role
The Registered Manager has a vital role in ensuring that our clients receive the best in class quality care and will make a real difference to the lives of the people we support.
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. We are committed to safeguarding and promoting the welfare of adults and expect all staff to share this commitment.This role is subject to DBS enhanced disclosure.
Working Hours:
In agreement with the Area Manager.
Reports to:
Area Manager
Location:
Morecambe, but you may be required to work from other locations at the discretion of the company and with appropriate notice.
Job Overview: (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)
- Develop and maintain effective working relationships with the line manager for the service
- Liaise with the provider ensuring all necessary reports are sent timeously
- Create and uphold an open, positive and inclusive management culture
- Develop and communicate strategic plans for Specialist Care Team Ltd
- Oversee the implementation of Specialist Care Team Ltd policies and procedures
- Evaluation of Specialist Care Team Ltd goals and quality objectives
Role Specific Duties:
- To provide leadership to the administration, care, catering, housekeeping, laundry, maintenance and people management functions of Specialist Care Team Ltd
- To carry out, and provide leadership in marketing the service, and selling its services at the agreed prices
- To maintain the operations of Specialist Care Team Ltd at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider
- Be responsible for promoting and safeguarding the welfare of those individuals they support
Working with Others:
- Recruitment of staff
- Induct new starters in accordance with Specialist Care Team Ltd policy
- Lead, motivate and direct staff
- Conduct staff supervision and annual staff appraisals for all heads of department
- Develop staff to full potential ensuring succession planning for Specialist Care Team Ltd
- Ensure multidisciplinary team working is embedded in the service
Leading by Example:
- Demonstrate best practice in the delivery of social care services
- Seek opportunities for personal and professional growth
Personal Responsibilities
- Take responsibility for your own professional development through performance and development reviews and undertake any relevant training
Please see the full recruitment pack here: https://go.sct.care/registeredmanager